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As well as following industry news, consider how developments in the wider world will affect travel. Keeping customers happy is important, but you’ll also need to be aware of how your employer fits into the wider travel industry and what its competitors are doing differently. Read about how being bilingual can benefit your career.ĥ. You may need to adapt your approach to prevent miscommunications, for example. You’re more likely than in many other sectors to be working with people from different nationalities and cultural backgrounds, so it’s important that you treat everyone with respect and help them feel comfortable. However rusty or lacking your language skills are, being able to relate to people from different cultures and backgrounds is a must. Likewise, in the UK you could be working with people who are visiting from around the world and will appreciate it if you are able to speak their language.
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If you plan to work abroad, a good grasp of the local language will be beneficial even if you’re mainly working with tourists from English-speaking countries. Language skills and cultural sensitivityīeing bilingual isn’t essential for a career in travel and tourism, but it certainly helps.
#Event management skills how to#
Learn how to become more adaptable and flexible.Ĥ. Building your adaptability will help you to embrace these challenges and enjoy a career that’s not nine-to-five. It’s likely you’ll also experience unpredictable working patterns, unsociable hours and, in some roles, being away from home for months at a time. Accordingly, you’ll need to remain calm in emergencies, deal with difficult customers and respond to spur-of-the-moment requests. As a graduate working in travel, your days won’t follow a rigid structure and you won’t always be able to anticipate what happens next. Flights can be cancelled, natural disasters can jeopardise plans – and in 2020–21 the tourism industry has seen more uncertainty than ever with travel restrictions and quarantine requirements in a state of constant change. Travel is by nature an area where there’s a lot of potential for last-minute changes. Read more about how you can develop communication skills. You’ll need to adapt your approach depending on your role and the situation at hand and be ready to answer unexpected questions.Ĭlear, concise written communication might not come to mind when considering travel and tourism jobs but it is essential in some roles: for example, airline cabin crew are required to write a flight report after each journey. You could be providing directions at an information desk, telling interesting stories about the history of a region, giving a health and safety briefing or contacting air traffic control. Getting a message across clearly and checking that the other person has understood you is an essential part of most travel and tourism jobs. Working in the travel and tourism industry can sometimes mean dealing with people who are angry, anxious or upset when things go wrong, but you’ll also have the satisfaction of helping to make some of their most memorable moments.įind out what good customer service involves. You’ll need to make sure each customer feels valued while resolving any issues as efficiently as possible so you can go on to serve others. So, it’s no surprise that good customer service is vital. The tourism industry is all about giving people a great experience when they travel, from helping them book a holiday to greeting them at a resort or leading a sightseeing tour. At the end of each skill description, click through to our more in-depth explanations of what each skill involves and ideas for how you can develop them. They’re all transferable, meaning they can be picked up from alternative work experience, extracurricular activities or other areas of your life. – though it won’t hurt your chances if you do. Work experience directly in the travel industry The good news is that you don’t need to work abroad to gain these skills, or even have It’s not an exhaustive list, and the skills will vary slightly for different roles, so take a look at our job descriptions if you have your sights set on a particular career path. With that in mind, we’ve listed some of the skills that are applicable to most jobs in travel and tourism, along with reasons for why this is the case. So, your skills and attributes are more important than your academic qualifications when applying for tourism graduate jobs. Many tourism roles are open to applicants who don’t have a degree as well as graduates from any degree discipline. Your days won’t follow a rigid structure and you won’t always be able to anticipate what happens next.